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Evidence Guide: AURSCA001 - Select and supply automotive parts and products

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

AURSCA001 - Select and supply automotive parts and products

What evidence can you provide to prove your understanding of each of the following citeria?

Determine required information relating to part or product

  1. Available information on required item is gathered, documented and confirmed with customer
  2. Original host for the part or product is determined from available information
Available information on required item is gathered, documented and confirmed with customer

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Original host for the part or product is determined from available information

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify part or product and record details

  1. Index system for part or product host is identified and accessed
  2. Part or product is matched accurately with cataloguing information using the parts index system, its aids and user guides, and potential suppliers are identified
  3. Clarification regarding potential match is sought from supplier as required
  4. Identifying details of part or product are documented and processed
Index system for part or product host is identified and accessed

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Part or product is matched accurately with cataloguing information using the parts index system, its aids and user guides, and potential suppliers are identified

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Clarification regarding potential match is sought from supplier as required

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identifying details of part or product are documented and processed

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Supply or order part or product

  1. Part is supplied to customer or ordered if not in stock according to workplace procedures
  2. Workplace documentation, including customer records, is processed according to workplace procedures
  3. Customer records are updated according to workplace procedures
Part is supplied to customer or ordered if not in stock according to workplace procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Workplace documentation, including customer records, is processed according to workplace procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Customer records are updated according to workplace procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Determine required information relating to part or product

  1. Available information on required item is gathered, documented and confirmed with customer
  2. Original host for the part or product is determined from available information
Available information on required item is gathered, documented and confirmed with customer

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Original host for the part or product is determined from available information

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify part or product and record details

  1. Index system for part or product host is identified and accessed
  2. Part or product is matched accurately with cataloguing information using the parts index system, its aids and user guides, and potential suppliers are identified
  3. Clarification regarding potential match is sought from supplier as required
  4. Identifying details of part or product are documented and processed
Index system for part or product host is identified and accessed

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Part or product is matched accurately with cataloguing information using the parts index system, its aids and user guides, and potential suppliers are identified

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Clarification regarding potential match is sought from supplier as required

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identifying details of part or product are documented and processed

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Supply or order part or product

  1. Part is supplied to customer or ordered if not in stock according to workplace procedures
  2. Workplace documentation, including customer records, is processed according to workplace procedures
  3. Customer records are updated according to workplace procedures
Part is supplied to customer or ordered if not in stock according to workplace procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Workplace documentation, including customer records, is processed according to workplace procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Customer records are updated according to workplace procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

Elements

Elements describe the essential outcomes.

Performance Criteria

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold and italicised text is used, further information is detailed in the range of conditions section.

1. Determine required information relating to part or product

1.1 Available information on required item is gathered, documented and confirmed with customer

1.2 Original host for the part or product is determined from available information

2. Identify part or product and record details

2.1 Index system for part or product host is identified and accessed

2.2 Part or product is matched accurately with cataloguing information using the parts index system, its aids and user guides, and potential suppliers are identified

2.3 Clarification regarding potential match is sought from supplier as required

2.4 Identifying details of part or product are documented and processed

3. Supply or order part or product

3.1 Part is supplied to customer or ordered if not in stock according to workplace procedures

3.2 Workplace documentation, including customer records, is processed according to workplace procedures

3.3 Customer records are updated according to workplace procedures

Required Skills and Knowledge

Elements

Elements describe the essential outcomes.

Performance Criteria

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold and italicised text is used, further information is detailed in the range of conditions section.

1. Determine required information relating to part or product

1.1 Available information on required item is gathered, documented and confirmed with customer

1.2 Original host for the part or product is determined from available information

2. Identify part or product and record details

2.1 Index system for part or product host is identified and accessed

2.2 Part or product is matched accurately with cataloguing information using the parts index system, its aids and user guides, and potential suppliers are identified

2.3 Clarification regarding potential match is sought from supplier as required

2.4 Identifying details of part or product are documented and processed

3. Supply or order part or product

3.1 Part is supplied to customer or ordered if not in stock according to workplace procedures

3.2 Workplace documentation, including customer records, is processed according to workplace procedures

3.3 Customer records are updated according to workplace procedures

Before competency can be determined, individuals must demonstrate they can perform the following according to the standard defined in the unit’s elements, performance criteria and foundation skills:

select and supply automotive parts or products from each of the following categories for three different customers:

service items, including filters, oils, coolants, spark plugs, fan belts, electrical accessories, sensors and actuators

non-specific items, including merchandise, apparel, cleaning products and tools

accessory items, including car mats, seat covers, lighting and vehicle covers.

Individuals must be able to demonstrate knowledge of:

information gathering techniques, including:

active listening and questioning

effective face-to-face and telephone customer service

common automotive terminology

identification and function of automotive vehicle systems

types and applications of the automotive parts and products specified in the performance evidence

application and operation of automotive parts index systems, including:

catalogues

microfiche

computer databases

key legal requirements relating to supplying automotive parts and products, including obligations under the Australian Consumer Law (ACL).

Range Statement

This section specifies work environments and conditions that may affect performance. Essential operating conditions that may be present (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) are included. Bold italicised wording, if used in the performance criteria, is detailed below.

There is no Range of Conditions for this unit.